Free PDF 2025 CompTIA 220-1202: High-quality Download CompTIA A+ Certification Exam: Core 2 Fee

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q54-Q59):

NEW QUESTION # 54
Which of the following is an example of an application publisher including undisclosed additional software in an installation package?

A. Ransomware
B. Virus
C. Trojan
D. Potentially unwanted program

Answer: D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
A Potentially Unwanted Program (PUP) is software that a user may not have knowingly installed. It often gets bundled with legitimate software and installs without full disclosure. PUPs can affect performance, change system settings, or display unwanted ads but are not necessarily malicious like viruses or ransomware.
A: Viruses replicate and spread; they are generally more harmful and not "bundled" in the same way.
B: Ransomware encrypts files for payment and is deliberately malicious.
D: A Trojan disguises itself as legitimate software to perform malicious actions but is not typically pre- bundled by legitimate publishers.
Reference:
CompTIA A+ 220-1102 Objective 2.5: Given a scenario, detect, remove, and prevent malware using appropriate tools and methods.
Study Guide Section: Types of malware - PUPs and bundled software

NEW QUESTION # 55
Technicians are failing to document user contact information, device asset tags, and a clear description of each issue in the ticketing system. Which of the following should a help desk management team implement for technicians to use on every call?

A. Knowledge base articles
B. Standard operating procedures
C. Service-level agreements
D. Call categories

Answer: B

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Standard Operating Procedures (SOPs) define the mandatory steps and expectations technicians must follow during support calls. This includes documentation standards such as logging user info, asset details, and issue descriptions in the ticketing system. Implementing SOPs ensures consistency and accountability.
A: SLAs define response/resolution times but not documentation practices.
B: Call categories organize types of issues but don't guide technician actions.
D: Knowledge base articles provide solutions to known problems but don't ensure proper ticket documentation.
Reference:
CompTIA A+ 220-1102 Objective 4.2: Summarize best practices associated with types of documentation and support systems information.
Study Guide Section: Documentation practices, SOPs, ticketing protocols

NEW QUESTION # 56
MFA for a custom web application on a user's smartphone is no longer working. The last time the user remembered it working was before taking a vacation to another country. Which of the following should the technician do first?

A. Verify the date and time settings
B. Uninstall and reinstall the application
C. Escalate to the website developer
D. Apply mobile OS patches

Answer: A

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Multi-Factor Authentication (MFA) apps, especially time-based one-time password (TOTP) apps (e.g., Google Authenticator, Authy), rely on accurate time synchronization between the device and the authentication server. If the user recently traveled internationally, the device may have incorrect date/time settings due to time zone changes or failed synchronization, leading to MFA failure.
The most logical and non-intrusive first step is to verify and correct the date and time settings. This aligns with basic troubleshooting principles-start with the simplest and most likely cause before taking more drastic action.
Reference:
CompTIA A+ 220-1102 Objective 2.6: Given a scenario, apply cybersecurity best practices to secure a workstation.
Study Guide Section: Authentication technologies and MFA troubleshooting

NEW QUESTION # 57
Which of the following filesystem types does the Linux OS use?

A. exFAT
B. APFS
C. ext4
D. NTFS

Answer: C

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
The ext4 (Fourth Extended Filesystem) is the most widely used default filesystem in modern Linux distributions. It is designed for high performance, scalability, and reliability, and is supported by all mainstream Linux kernels.
A: exFAT is used for cross-platform external drives, not native Linux systems.
B: APFS is Apple's proprietary filesystem for macOS and iOS.
D: NTFS is the default filesystem for Windows, not Linux.
Reference:
CompTIA A+ 220-1102 Objective 1.9: Identify common features and tools of the Linux client/desktop OS.
Study Guide Section: Filesystem types in Linux - ext3, ext4, and their characteristics

NEW QUESTION # 58
An end user's laptop is having network drive connectivity issues in the office. The end user submits a help desk ticket, and a support technician is able to establish a remote connection and fix the issue. The following day, however, the network drive is disconnected again. Which of the following should the technician do next?

A. Connect remotely to the user's computer to see whether the network drive is still connected.
B. Keep the ticket open until next day, then close the ticket.
C. Send documentation about how to fix the issue in case it reoccurs.
D. Escalate the ticket to the next level.

Answer: D

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Since the issue has recurred after a temporary fix, it is likely a deeper or persistent configuration or server issue. Escalating the ticket to the next tier of support (e.g., network or system administrator) ensures further investigation and permanent resolution. Escalation is part of the standard support protocol when issues reoccur despite initial troubleshooting.
A: Rechecking remotely may confirm the issue, but doesn't resolve it long term.
B: Providing documentation helps the user but doesn't solve the root cause.
D: Keeping the ticket open is passive and doesn't address the recurring issue.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement best practices associated with documentation and support systems information.
Study Guide Section: Escalation procedures and ticket management

NEW QUESTION # 59
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Free PDF 2025 CompTIA 220-1202: High-quality Download CompTIA A+ Certification Exam: Core 2 Fee

Certification 220-1202 Cost - Trustworthy 220-1202 Exam Content

CompTIA A+ Certification Exam: Core 2 Sample Questions (Q54-Q59):

Latest updated Download 220-1202 Fee – The Best Certification Cost for your CompTIA 220-1202

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